FAQ

Since April 2021 the global automotive industry is experiencing shortage or microchips and increased raw material costs. Our production across both brands Ram and Dodge and all models is affected by the shortage. There is a lower production rate due to plants shutting down. This is beyond our control. We are still confident we are able to supply a greater number of Ram vehicles into Europe at this difficult time. With regards to delivery timing, special orders if placed early enough and if not constrained will usually take 6 to 8 months to arrive. When our stock is back at healthy levels you may choose from an array of AEC spec Ram trucks for delivery within 1 month. Option choice and colours affect the delivery timing. The majority of combinations are usually stocked at our warehouse and delivery to dealer can be done within a few weeks. To ensure that you have the correct delivery time, contact your AEC dealer.

AEC Europe is the supplier and a network of participating dealerships across Europe. If you want to visit a participating dealership, please visit our dealer locator to find the dealer closest to you. Alternatively you can contact our customer service center with your request and we will forward it to the nearest AEC dealership.

AEC Europe has strict acceptance criteria with which dealers must comply. To inquire about becoming an AEC dealer, please contact our business development team.

Please contact your AEC dealer to receive a free printed brochure for the vehicle(s) of your choice. To find a local AEC dealer, please visit our dealer locator or contact our customer service center with your request and we will forward it to the closest AEC dealership.

When buying an imported Dodge or RAM vehicle from an AEC dealer, you can be rest assured that every little detail has already been taken care of. Our vehicles come available with our standard, 24-months AEC warranty and ready for registration in the local market. You can order your vehicle with European radio, navigation maps and instruction manuals in your own language.

When purchasing a new Dodge or RAM vehicle from an AEC dealer, your invoice will usually state the VAT amount separately, which enables European companies to reclaim the VAT in conformity with the local tax laws. You must, however, consult your tax advisor prior to purchasing a new vehicle.

Yes, Dodge & RAM factory warranties does not cover vehicles that are imported into Europe. AEC has developed an exclusive new car warranty product together with one of the largest European insurance companies that works just like the manufacturer’s warranty. Rest assured that your vehicle is covered – even in the unlikely case of a breakdown.

No. The AEC warranty is exclusive to the AEC dealer network. You will only enjoy the benefits of the extensive AEC warranty if you purchase your vehicle from an AEC dealer. If you want to find out more about our AEC warranty, please visit our dealer locator to for the dealer closest to you.

AEC dealers offer two types of warranties: AEC Basic and AEC Premium, both with minimum 24-month duration. AEC Basic offers 100% refund for labor and material cost for damage claims to the engine, transmission and differential according to the AEC Basic insurance terms for 24 months or 100,000 km, whichever comes first. AEC Premium offers 100% refund for labor and material cost for damage claims on all mechanical and electronic parts of the vehicle according to the AEC Premium insurance terms for 24 months or 100,000 km, whichever comes first. To read the full AEC warranty terms please contact your AEC dealer.

No. The AEC warranty was developed by our team specifically for the European market. For example, our AEC Premium warranty offers 100% coverage for warranty claims on all mechanical and electronic vehicle parts according to the AEC Premium insurance terms for 24 months or up to 100,000km, whichever comes first. This kind of coverage is hard to match, as the majority of other warranties use the coverage amounts of a “used car warranty”. To read the full AEC warranty terms please contact your AEC dealer.

The standard AEC warranty lasts 24 months or up to 100,000 km, whichever comes first. You can extend this warranty for additional 12 or 24 months, or have 36 or 48 month of total new vehicle warranty, up to 100.000 km, respectively.

No. The AEC warranty is exclusive to the AEC dealer network and cannot be purchased separately.

The vast majority of the warranties offered on the market are so-called “used car warranties”. It means that when buying a new Dodge & RAM vehicle with such a warranty, the vehicle is treated as a used car, not new. The coverage and payments on used car warranties are significantly different from new car warranties.

You must service your vehicle according to the service intervals found in the back of your owner’s manual. You are not obligated to service it in the same dealership; however, the maintenance work must be done by an authorized garage. To find an authorized garage in your area refer to the warranty agreement that was provided to you by your AEC dealer.

AEC Europe’s service portfolio includes agreements with leading insurance companies for all our offered vehicles at extremely competitive terms. When buying a Dodge or RAM vehicle from an authorized AEC sales partner, simply give your details to one of our sales partners and you will receive a quote the same day.

The Dodge & vehicles sold through the AEC network are ready for registration in the country where the dealer is located. We strongly advise you to purchase your vehicle from an AEC dealer near you. To find an AEC dealer, please visit our dealer locator or contact our customer center with your request, which will be forwarded to the closest AEC dealership.

Dodge & RAM vehicles do not come with a Certificate of Conformity (COC). However, the Dodge & RAM vehicles sold through the AEC network are ready for registration in the respective country where the dealer is located.

AEC dealers offer excellent financing and leasing conditions through our partner bank. Contact your local AEC dealer for more information.